What I'm Obsessed With Today

Today it is bugging me that the airlines do not like their customers. Why do I say that? They like us well enough to take our money but they do not like us well enough to treat us well. We all know that customer service is dead in general but the airlines have taken this concept to a new level. They should not even call people their customers. They should call us their prisoners. We are their prisoners because despite the fact that we purchase tickets with OUR money, the airlines still own the tickets. How do I know they still own the ticket? If I actually owned the ticket, I would be able to give it to my husband or my children or to anyone else I know if I cannot use it. Instead, I am ALLOWED to give it back to the airline for which they will give me a credit to use on their airline some time in the future but only after they deduct some penalty for my inablility to keep the plans I originally made. I buy a movie ticket, it is mine. I can't go to the movie I give it to my daughter. I buy a ticket to a concert. I cannot use it, I give it to my husband. I buy a ticket to a play. I can't use it, I give it to my friend. I think you get the point. No penalties, no problems, just give these other tickets to someone else. I buy an airline ticket and the airline still owns it. I am only renting the right to actually use this ticket I bought and, if I do use it, I am still not treated like a customer. I am still a prisoner but, don't get me started on what happens when I actually use the ticket I am renting. Maybe I'll explore that another day.