CUSTOMER SERVICE IS DEAD

Customer service. Does anyone know what that is? I'm certain that those under 25 have no idea what it is because they have never seen it, never used it and don't know how to give it. What's wrong with the situation when you can call a company three different times asking the same question and get three different answers, none of which is actually correct. It would not be so frustrating if this situation was limited to one company or one industry but it is all pervasive. Everyone knows that if you call an airline to ask a question and you are not being helped you simply hang up and call again and hope the next person is a) actually helpful and b) actually knows what he or she is talking about. If that does not work, you try again hoping the third call is the tie-breaker. Of course getting to speak to a live person is another source of irritation in the customer service game. First you must experience voice mail jail. Once you win your get out of jail card which can take a long time you then have the pleasure of talking to a live person who may actually know even less than the voice mail. So what to do???????? I think there's a market out there for someone to start a business whereby they will make all the annoying calls for you, spend the time, get the info you need and report back to you. Anyone interested?

What I'm Obsessed With Today

Today it is bugging me that the airlines do not like their customers. Why do I say that? They like us well enough to take our money but they do not like us well enough to treat us well. We all know that customer service is dead in general but the airlines have taken this concept to a new level. They should not even call people their customers. They should call us their prisoners. We are their prisoners because despite the fact that we purchase tickets with OUR money, the airlines still own the tickets. How do I know they still own the ticket? If I actually owned the ticket, I would be able to give it to my husband or my children or to anyone else I know if I cannot use it. Instead, I am ALLOWED to give it back to the airline for which they will give me a credit to use on their airline some time in the future but only after they deduct some penalty for my inablility to keep the plans I originally made. I buy a movie ticket, it is mine. I can't go to the movie I give it to my daughter. I buy a ticket to a concert. I cannot use it, I give it to my husband. I buy a ticket to a play. I can't use it, I give it to my friend. I think you get the point. No penalties, no problems, just give these other tickets to someone else. I buy an airline ticket and the airline still owns it. I am only renting the right to actually use this ticket I bought and, if I do use it, I am still not treated like a customer. I am still a prisoner but, don't get me started on what happens when I actually use the ticket I am renting. Maybe I'll explore that another day.