Friday, December 19, 2008

CUSTOMER SERVICE IS DEAD

Customer service. Does anyone know what that is? I'm certain that those under 25 have no idea what it is because they have never seen it, never used it and don't know how to give it. What's wrong with the situation when you can call a company three different times asking the same question and get three different answers, none of which is actually correct. It would not be so frustrating if this situation was limited to one company or one industry but it is all pervasive. Everyone knows that if you call an airline to ask a question and you are not being helped you simply hang up and call again and hope the next person is a) actually helpful and b) actually knows what he or she is talking about. If that does not work, you try again hoping the third call is the tie-breaker. Of course getting to speak to a live person is another source of irritation in the customer service game. First you must experience voice mail jail. Once you win your get out of jail card which can take a long time you then have the pleasure of talking to a live person who may actually know even less than the voice mail. So what to do???????? I think there's a market out there for someone to start a business whereby they will make all the annoying calls for you, spend the time, get the info you need and report back to you. Anyone interested?

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